Frequently Asked Questions
What is your return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, a refund or exchange is subject to review. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a copy of the order to be included in the box.
To return your product, mail your product(s) to one of the corresponding addresses. You will be responsible for paying for your own shipping costs for returning the item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please ship your returns to for CANADIAN residents:
ATTN: Cracked Wheat Internet Returns
3205 Bedford Road
Montreal, Quebec H3S 1G3 Canada
Please ship your returns to for USA residents:
C/O - Dynamic Warehousing & Distribution, Inc.
21 Lawrence Paquette Drive
Champlain, NY 12919
When can I expect my account to be credited?
You may track your return by keeping a copy of the return shipping label, or by writing down the tracking number, and visiting www.FedEx.com. After the return is received at our warehouse in Montreal (up to 7 days from the time you shipped it), it typically takes 1-2 weeks for the credit to be made to your account. Some credit cards companies take several additional days to weeks to reflect the credit.
I saw a Cracked Wheat item I liked but the store didn't have it in my size. What can I do?
Have the Cracked Wheat retailer call our Customer Service Department to special order it for you. You can also check here, online, for the style and size you may be looking for.
I received a Cracked Wheat item as a gift but it's the wrong size. How can I exchange it?
Ask the gift buyer where they purchased the item. Contact the place of purchase for information regarding their exchange policy. If it is a style that we also have in stock, you may also contact us for any exchange.
What styles do you carry in larger sizes?
Most of our sizes run XS-XXL and 2-22. You may also check back here as we continually update availability.
I bought a Cracked Wheat garment a while ago and like the fabric/style/fit. Where can I buy the same style and does it come in different colors or patterns?
Cracked Wheat's fashion merchandise is created on a seasonal basis. Our colors and styling will change to reflect the latest trends and fashions. We strive to keep our fit consistent and use many of our most successful styles and fabrics from season to season. Our Essentials line is a collection of styles and colors that are in stock on a year-round basis. Visit your nearest Cracked Wheat retailer or check back here to see the latest collection.
Where can I inquire about becoming a retailer or salesperson at Cracked Wheat?
If you are interested selling Cracked Wheat in your store or representing Cracked Wheat in your area, please send an e-mail to firstname.lastname@example.org.
Do I have to pay sales tax on Internet orders?
As is the case with all e-commerce sites, it depends on your location and the states in which the retailer has a presence. The shopping cart will automatically calculate and apply sales tax where necessary.